Enter the Service ID or Company Name from the Singtel service order email you received.
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Service Order
Review your order details
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How would you like to receive your equipment?
Select one option to continue
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Select Appointment Date
Mon
Tue
Wed
Thu
Fri
Available Selected Public Holiday Unavailable
Time Slots for
Select your preferred appointment window.
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Optional Maintenance Plan
Protect your service with a support plan
Malifax BYOD Managed Router Service
Keep your hardware; let us handle the headaches. With our BYOD Managed Router Service, you retain ownership of your existing routing hardware while Malifax Technologies takes over the heavy lifting. We provide configuration backups, expert on-site fault resolution and hardware replacement in the event of hardware failure.
Select a maintenance plan from the dropdown below, or choose to speak with our sales team.
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Please give us a call or drop us an email and our team will be happy to assist you with the right plan.
⚠ Please agree to the Terms & Conditions to continue.
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Maintenance Contact Details
Please provide the contact details for your maintenance plan
We've pre-filled your details from our records. Please review and update the contact information for your maintenance plan before proceeding.
🏢 Address where invoices and maintenance plan documents will be sent. Defaults to installation address.
💡 Enter 6-digit postal code to auto-fill the address above.
✉️ Maintenance plan details and invoice will be sent to this address.
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On-Site Point of Contact
Who will be present during installation?
📋 Important: Please provide details of the person who will be physically present on-site during installation. Our technician will contact this person on the day of the appointment. ✏️ You can update these details anytime after booking using your booking link.
👤 Name of the POC who will be present during installation. Our engineer will ask for this person upon arrival.
✉️ Can be the POC's email or the person who applied for the line. Booking confirmation will be sent here.
📞 Our engineer will contact this number directly on the day of installation.
📍 Installation Address
If the address below is not in full detail, please tick the checkbox below to key in the correct installation address.
Address (from Singtel)
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💡 Enter 6-digit postal code to auto-fill address.
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Delivery Details
Select a delivery date and provide delivery address
MON
TUE
WED
THU
FRI
Delivery time: 9:30 AM – 5:30 PM
Enter 6-digit postal code to auto-fill address
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Self-Collect
Collect your equipment from our office
📍 Collection Address
🕒 Office Hours
This is a Singtel self-collection for equipment. A company stamp is required on the Letter of Authorization (LOA). The LOA must bear your company's name and registration number (UEN).
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Delivery Confirmed!
A confirmation email has been sent to you and our helpdesk.